Terms & conditions
ColdAI LLC · Updated 14 September 2026 · Version 2026-09-14.1
1. Your agreement with ColdAI LLC
Recrewd and Rec are services of ColdAI LLC, a Delaware limited liability company (Delaware file no. 7646800) with head office at 651 N Broad St, Suite 201, Middletown, Delaware 19709, New Castle County, United States. These terms apply to candidate accounts and, where relevant, business customers. You must be at least 18, capable of entering a contract and authorised to act for any organisation you represent. Contact shayan@coldai.org for support, complaints or legal enquiries. Creating an account requires affirmative acceptance; reading our privacy notice is not consent to every use of personal data.
2. Service scope and current availability
Recrewd provides career software, profile and CV management, AI career assistance, opportunity matching and introductions. Delivery may be automated, AI-assisted or supported by people as described in your order. Rec is an AI character, not a human recruiter. A service or check may depend on market coverage, a qualified provider, candidate permission and an agreed scope. Your account or request flow shows the next activation and payment step for the service you select.
3. No guaranteed hiring outcomes
We do not guarantee any introduction, minimum number of suitable roles or applicants, employer response, interview, offer, employment, salary, promotion, timing or success rate. Employers independently control their hiring and may require applications, interviews, assessments and background checks. Direct positioning does not oblige an employer to bypass its process or consider you. Do not resign, incur relocation costs or make other irreversible decisions in reliance on a prediction or an unconfirmed opportunity.
4. What plan limits and promotional claims mean
Service limits describe the maximum scope of an applicable plan, not a quota or promise of delivery. Availability depends on fit, permissions, employer demand and current opportunities, and may be zero. Priority positioning describes our own ordering of eligible work, not preferential treatment by employers. Any selection label requires stated criteria and confirmation. Comparative time, cost and selection figures are estimates or identified claims, not predictions of your results. These explanations do not excuse inaccurate advertising.
5. Candidate plans and annual billing
Free membership has no annual subscription charge. Premium is EUR 99 per year and Concierge is EUR 299 per year. Monthly figures are the annual price divided by 12; they do not offer monthly billing. Before payment, checkout or a specific order identifies the deliverables, annual total, currency, taxes, start date and renewal terms. No card charge arises merely from creating a profile, sending a request or accepting these terms.
6. Renewal, cancellation and refunds
An activated annual subscription renews for successive one-year periods only with your express renewal authorisation. We disclose the renewal price and date before payment and provide any legally required reminders. Cancel future renewal through available billing controls or by emailing shayan@coldai.org; no telephone call is required. Cancellation ordinarily preserves access until the paid period ends. Except for mandatory rights, an agreed refund or our failure to supply purchased services, there is no discretionary prorated refund for unused time or lack of hiring success. Statutory withdrawal, cancellation, refund and charge-dispute rights remain intact. Where early performance requires a separate request or acknowledgement, we obtain it; account creation alone does not waive a cooling-off right. If we discontinue a prepaid service, we refund its unprovided portion unless an alternative is agreed.
7. Candidate success commission
A candidate success commission may be 10% of the first monthly salary for a job obtained through Recrewd. It applies only where lawful and under a separate agreement accepted before the relevant introduction, identifying the qualifying placement, salary basis, currency, cap, payment trigger, due date, exclusions and refund rules. These terms alone do not create that charge. No retrospective fee, automatic payroll deduction or undisclosed charge is authorised. An unlawful fee is not payable even if described as a membership or software charge.
8. Rec credits and usage
Annual paid benefits include 20 Rec credits for Premium and 60 for Concierge. Top-ups cost USD 1 per credit when offered in the account. Credit use is based on AI usage rather than a fixed number of messages; credit quantities, conversion rules, expiry, treatment on cancellation and any taxes are disclosed before activation or purchase. Credits have no cash value and are not transferable except where law requires otherwise. Credit-funded Rec chat and voice are limited by available credits, not daily or lifetime dollar caps. Unpaid users’ free ambitions chat has a USD 7 daily and USD 30 lifetime API-use allowance. Paid candidate members’ ambitions updates do not consume Rec credits or those allowances. Rate, session and abuse controls still apply. Unused activated credits carry forward while your account remains open, without automatic expiry; refunded or disputed purchases may have credits reversed. We will not impose undisclosed charges when a limit is reached.
9. Business customers
The Business plan is EUR 1,999 billed annually for unlimited job postings during an active subscription, with no employer recruitment commission under that plan. Unlimited postings do not mean unlimited applicants or guaranteed matches. We may propose no candidates for a role. The USD 99 screening add-on covers up to 100 applicants across two jobs when separately ordered and available; the scope and lawful consent requirements must be agreed first. No background check is represented as completed by purchasing a package. Employers must provide genuine, accurate, lawful vacancies and independently verify qualifications, work authorisation and hiring suitability. Employers must not use candidate data for marketing, resale, discrimination or unrelated purposes and must comply with applicable employment, screening and automated-decision rules. A first role request begins scoping and is not itself a paid order.
10. Your information and introduction instructions
Provide accurate, current information and upload only material you are entitled to use. You retain ownership of your CV and other content. You grant ColdAI a limited, non-exclusive permission to host, process, format and transmit it only to provide the service under your instructions and our privacy notice. Introduction sharing requires separate authorisation and follows your stated role and location preferences. You can pause future introductions. Pausing cannot recall information already lawfully received by an employer; contact us for assistance with recipient requests. Do not submit trade secrets or unnecessary sensitive information. You remain responsible for approving the factual accuracy of CVs you use.
11. AI limitations and human decisions
AI can produce inaccurate, incomplete, biased or outdated content. Review generated CVs, skill assessments and interview advice before relying on them. Rec must not invent credentials or experience. AI assistance is not legal, immigration, tax or professional licensing advice. Profile changes proposed by Rec require confirmation. Employers remain responsible for hiring decisions; Rec does not make an employment offer or act as an employer. Human support is included only where expressly stated in an activated order.
12. Acceptable use and account security
Keep credentials confidential, use one genuine identity and promptly report unauthorised access. Do not impersonate others, fabricate qualifications, upload malicious code, scrape other users, spam, harass, discriminate, circumvent usage or payment controls, probe systems without permission or use Rec for unrelated tasks. You may not resell access or use the service to build an unlawful database. This clause does not restrict lawful security reporting, criticism or statutory rights.
13. Availability and changes
We may maintain, repair or update the service, and suspend affected features for security, abuse, provider outages or legal requirements. We do not promise uninterrupted or error-free availability. We will not use this discretion to remove paid essential benefits without an appropriate remedy. Material changes to these terms or paid benefits will be notified before taking effect, ordinarily at least 30 days in advance unless an urgent legal or security reason requires sooner. New fees or renewal authorisations require the disclosures and consent the law requires. Changes do not retroactively remove accrued rights.
14. Suspension and termination
You may stop using the service, cancel renewal or request account deletion. We may suspend or terminate for material breach, fraud, security threats, non-payment of valid charges or legal restrictions. Where appropriate we provide reasons and an opportunity to resolve the issue; immediate action may be necessary to protect people or systems. Termination does not forfeit mandatory refunds, privacy rights or access to complaint procedures. Any valid accrued payment obligations and provisions intended to survive continue, subject to law.
15. Intellectual property and third parties
ColdAI and its licensors retain rights in the platform, Rec character, branding and software. Your membership grants a limited right to use the service for its intended purpose, not ownership of it. Generated outputs may not be unique or protectable by copyright. Third-party employers, websites and service providers have their own terms and privacy responsibilities. We do not control their decisions or independently promise their performance. This does not exclude responsibility the law places on ColdAI for its own providers or conduct.
16. Warranty limitations
To the fullest extent permitted by applicable law, the service and AI outputs are provided as available, without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We expressly disclaim guarantees of hiring outcomes. This does not exclude express contractual commitments, required reasonable care and skill, digital-content conformity obligations or other non-waivable warranties.
17. Limitation of liability
To the extent permitted by law, ColdAI is not liable for indirect, consequential, special, exemplary or punitive damages, or speculative lost opportunities or profits arising from the service. Subject to the exceptions below, ColdAI’s total aggregate liability arising from the service is limited to the greater of USD 100 and the fees you paid ColdAI for the affected service during the 12 months preceding the event giving rise to the claim. This cap does not reduce any refund legally owed. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded or limited. For consumers, all limitations apply only to the extent fair and enforceable under applicable mandatory law.
18. Business indemnity
If you use Recrewd on behalf of a business, that business will indemnify ColdAI against reasonable third-party claims and costs arising from its unlawful vacancies, infringement by materials it supplies, or unlawful misuse of candidate information, to the extent caused by that business. This does not cover ColdAI’s own breach, negligence or misconduct. We will give prompt notice, reasonable cooperation and appropriate control of the defence; no settlement may impose an admission or non-monetary obligation on the protected party without its consent. This business indemnity does not apply to individual consumer candidates.
19. Applicable law, disputes and mandatory rights
Delaware law governs these terms to the extent permitted by applicable law. Subject to mandatory consumer jurisdiction rights, disputes may be brought in the state or federal courts in Delaware, and business customers agree to those courts’ exclusive jurisdiction. Consumers retain any right to bring proceedings in their home jurisdiction. You may contact shayan@coldai.org to seek an informal resolution, but doing so is not a condition of exercising legal rights or meeting a filing deadline. These terms impose no mandatory arbitration or waiver of non-waivable collective remedies. No clause waives mandatory recruitment, employment, consumer or privacy protections. Website accessibility does not establish permission to offer every feature in every jurisdiction; services and fees may be restricted where required.
20. Contract interpretation
These terms and the specific order you accept form the service agreement. A specific order controls expressly agreed service scope and price; mandatory law always prevails. The privacy notice explains data handling and is not a blanket consent or waiver. If a provision is unenforceable, the remaining provisions continue where lawful. Failure to enforce a provision is not a waiver. Neither party may transfer the agreement in a way that reduces the other’s mandatory rights. ColdAI may transfer it with a genuine business transfer subject to those protections and appropriate notice.
Contact: shayan@coldai.org